At Estockea, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help. Please read our Returns Policy carefully to understand your options and our guidelines.
1. Eligibility for Returns
You may initiate a return within [number] days of receiving your order. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Certain items, such as [list any exceptions], may not be eligible for return due to hygiene and safety reasons.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@estockea.com or [Your Phone Number] to request a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging, along with a copy of your order invoice and the RMA number.
- Ship the package to: [Your Return Address]
Please note that you are responsible for the return shipping costs, unless the return is due to our error or a defective product.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within [number] business days.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [number] days of receiving your order. We will provide instructions for returning the item and, upon inspection, issue a refund or send a replacement.
6. Non-Returnable Items
Certain items are non-returnable for hygienic, safety, or regulatory reasons. These include [list any non-returnable items].
7. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
8. Contact Us
If you have any questions or concerns about our Returns Policy, please reach out to our customer support team at support@estockea.com.
